Refunds and Returns
Last Updated: 5/25/2026
At Divyam Herbal, customer satisfaction and product quality are important to us. As we deal with herbal, wellness, and personal care products, certain return and refund conditions are necessary to ensure product safety, hygiene, fairness, and operational integrity.
Please read this Refund & Return Policy carefully before placing an order.
By purchasing from our website, you agree to the terms outlined below.
1. General Policy Overview
Due to the nature of herbal and personal care products, we maintain a limited return and refund policy for hygiene, safety, and quality-control reasons.
Refunds, returns, replacements, or cancellations shall only be considered under eligible circumstances described in this policy.
Divyam Herbal reserves the right to approve, reject, or limit any refund, return, replacement, or cancellation request at its sole discretion after verification.
2. Eligible Return & Replacement Cases
Customers may be eligible for replacement or refund consideration only in cases involving:
- Damaged product received
- Leaking product received
- Incorrect product delivered
- Missing product/items in shipment
- Tampered package received
- Product significantly different from the order placed
Claims are subject to verification and approval by our support team.
3. Non-Returnable & Non-Refundable Situations
For safety, hygiene, and operational reasons, refunds or returns shall generally NOT be accepted in cases involving:
- Opened or used products
- Minor packaging variations
- Slight color, texture, fragrance, or consistency differences in herbal products
- Allergic reactions or personal sensitivities
- Change of mind after purchase
- Personal dislike of fragrance, texture, or results
- Delayed delivery caused by courier operations
- Incorrect address provided by customer
- Refusal to accept delivery
- Products purchased during special sales or promotional campaigns unless damaged
- Failure to follow product usage instructions
Natural variations may occur due to the herbal and plant-based nature of ingredients and shall not be considered defects.
4. Mandatory Unboxing Video Requirement
Customers are strongly advised to record a clear and uninterrupted unboxing video while opening the package.
For claims related to:
- Damage
- Leakage
- Missing items
- Incorrect products
- Tampered packaging
an unboxing video may be required for verification purposes.
Failure to provide sufficient evidence may result in rejection of the claim.
5. Claim Reporting Timeline
Any issue related to damaged, missing, leaking, or incorrect products must be reported within:
24–48 hours of delivery
Claims submitted after this timeframe may not be eligible for resolution.
To report an issue, customers must provide:
- Order ID
- Clear photos/videos
- Description of issue
- Unboxing video (recommended or required depending on claim)
6. Refund Approval Process
All refund or replacement requests undergo a verification and review process.
Divyam Herbal reserves the right to:
- Request additional evidence
- Reject suspicious or unverifiable claims
- Limit repeated claims from the same customer/account
- Approve replacement instead of refund where appropriate
Approval decisions shall be final after internal review.
7. Refund Method & Timeline
If a refund is approved:
- Refunds will be processed to the original payment method wherever possible
- COD refunds may be processed through bank transfer, UPI, or other approved methods
Estimated refund processing timeline:
- 5–10 business days after approval
Actual credit timelines may vary depending on:
- Banks
- Payment gateways
- Financial institutions
8. Return Shipping Conditions
In approved return cases:
- Customers may be instructed to return the product
- Return shipping instructions will be shared by our support team
Divyam Herbal reserves the right to:
- Arrange reverse pickup
OR - Request self-shipping depending on serviceability
Unauthorized returns sent without approval may not be accepted.
9. Cancellation Policy
Pre-Dispatch Cancellation
Orders may be cancelled before dispatch by contacting our support team.
However:
- Cancellation requests are not guaranteed once processing has started
- We reserve the right to refuse cancellation requests after packaging or dispatch initiation
Post-Dispatch Cancellation
Orders already shipped generally cannot be cancelled.
Customers refusing delivery without valid reason may face:
- Future COD restrictions
- Account limitations
- Shipping deductions where applicable
10. Cash on Delivery (COD) Orders
For COD orders:
- Our team may contact customers for order verification before dispatch
- Fake, repeated, or abusive COD orders may result in permanent COD restrictions
We reserve the right to deny COD service at our discretion.
11. Limitation of Liability
To the maximum extent permitted under applicable law, Divyam Herbal shall not be liable for:
- Indirect or consequential losses
- Delayed deliveries caused by third-party logistics
- Individual allergic reactions or sensitivities
- Improper product usage
- Customer misuse or storage issues
- Courier-related delays or mishandling beyond reasonable control
Our maximum liability, if any, shall not exceed the amount paid for the specific order under dispute.
12. Fraud Prevention & Abuse Protection
To prevent misuse of our policies, Divyam Herbal reserves the right to:
- Reject suspicious claims
- Block abusive accounts
- Refuse repeated refund requests
- Take necessary action in cases of policy misuse, fraudulent disputes, or chargeback abuse
13. Natural Product Variation Disclaimer
As our products contain herbal and natural ingredients, slight variations in:
- Color
- Fragrance
- Texture
- Consistency
may naturally occur between batches.
Such variations are normal and shall not be treated as manufacturing defects.
14. Contact Information
For refund, replacement, or return-related support, please contact us:
Divyam Herbal
Website:
Divyamherbal.com
Email:
Divyamherbal.support@gmail.com
Phone:
+91 90214 56457
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
15. Policy Updates
Divyam Herbal reserves the right to update, modify, or change this Refund & Return Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
Customers are encouraged to review this page periodically for updates.