Shipping policy
Last Updated: 25/5/2026
At Divyam Herbal we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping process, timelines, charges, and important delivery-related information.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Processing Time
All orders are processed within approximately 1–3 business days after successful order confirmation and payment verification.
Orders are generally processed:
- Monday to Saturday
- Excluding public holidays and major festival holidays
Please note:
- Orders placed on Sundays or holidays may be processed on the next working day.
- During high-demand periods, sales, festivals, or promotional events, processing times may be slightly extended.
2. Shipping Coverage
We currently ship across most serviceable pincodes in India through trusted courier and logistics partners.
However, delivery availability may vary depending on:
- Remote locations
- Courier partner serviceability
- Government restrictions
- Weather or operational disruptions
If your area is not serviceable after placing the order, our support team will contact you regarding alternative arrangements or refunds.
3. Estimated Delivery Timelines
Estimated delivery timelines after dispatch:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Cities & Towns | 4–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note:
- Delivery timelines are estimates and not guaranteed.
- Actual delivery may vary depending on courier operations and external factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
We may offer:
- Free shipping on selected products or order values
- Promotional free shipping during campaigns
- Special shipping rates for certain regions
Additional charges may apply for:
- Remote delivery areas
- Express shipping requests
- Bulk orders
5. Order Tracking
Once your order is shipped, tracking details may be shared via:
- SMS
- Courier tracking link
Tracking updates may take up to 24 hours to reflect after dispatch.
6. Delays & Delivery Exceptions
While we strive to deliver orders within the estimated timeline, delays may occur due to:
- Weather conditions
- Natural disasters
- Transport disruptions
- Festivals or public holidays
- High order volumes
- Government restrictions
- Incorrect shipping details provided by the customer
- Courier partner operational delays
In such situations, we request customers to remain patient while our team coordinates with courier partners for the fastest possible resolution.
7. Incorrect Address or Failed Delivery Attempts
Customers are responsible for providing accurate:
- Shipping address
- Contact number
- Recipient details
If delivery fails due to:
- Incorrect address
- Unreachable phone number
- Multiple failed delivery attempts
- Customer unavailable during delivery
the order may:
- Be returned to us by the courier partner
- Become eligible for re-shipping charges
- Face cancellation depending on the situation
8. Damaged, Opened, or Tampered Packages
We request customers to inspect the package at the time of delivery.
If you receive:
- A damaged package
- A tampered parcel
- Missing items
please contact us within 24–48 hours of delivery with:
- Order ID
- Photos/videos of the package
- Unboxing video (recommended)
- Description of the issue
Claims reported after an extended period may not be eligible for resolution.
9. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and eligible orders.
Please note:
- COD availability depends on pincode serviceability
- Our team may contact customers for order verification before dispatch
- Repeated fake or failed COD orders may result in COD restrictions for future purchases
We reserve the right to refuse COD orders at our discretion.
10. International Shipping
Currently, we may or may not offer international shipping depending on operational availability.
If international shipping is enabled:
- Shipping timelines and charges will vary by destination country
- Customers are responsible for any customs duties or import taxes applicable in their country
11. Contact Us
For shipping-related questions or support, please contact us:
Divyam Herbal
Website: DivyamHerbal.com
Email: Divyamherbal.support@gmail.com
Phone: +91 90214 56457
Business Hours:
Monday – Saturday | 10:00 AM – 7:00 PM IST
12. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will become effective immediately upon posting on the website.
Customers are encouraged to review this page periodically for updates.